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Awaiting Order Arrival

When will my order be delivered?

Delivery usually takes 1–3 business days within the UAE, depending on product availability and location.

How can I track my order status?

You will receive a tracking link by email/SMS after dispatch. You can also check status in your account dashboard.

Can I change the delivery address after placing an order?

Address changes are possible before dispatch. Contact our support team immediately for assistance.

What if my shipment is delayed?

We will notify you if there are delays. You may also contact support for updates or expedited options.

What happens if products are out of stock after payment?

If an item is unavailable, our team will inform you and offer replacement options or a full refund.

Ordering & Payment

What payment methods do you accept?

We accept credit/debit cards, bank transfer, cash on delivery (selected products), and payment links.

Can I place a bulk or wholesale order?

Yes, we provide special pricing for bulk orders. Contact our sales team for quotations.

 

Do you offer installment or credit options?

For regular contractors and corporate clients, credit terms may be available upon approval.

 

Is my payment information secure?

Yes, all transactions are encrypted and processed through secure payment gateways.

Can I modify or cancel my order after payment?

Order changes are allowed before dispatch. Once shipped, standard return policies apply.

After sales

Do you provide product installation support?

Yes, we offer installation guidance and technical support. On-site service may be available for specific products.

Can I get technical assistance after purchase?

Absolutely. Our HVAC experts are available to assist with product setup, troubleshooting, and performance queries.

Do your products come with warranty?

Yes, warranty terms vary by brand and product. Warranty details are provided at the time of purchase.

How do I request spare parts?

Contact our support team with product details and we will assist you with spare part availability and pricing.

What if the product stops working after some time?

We offer diagnostic support and warranty assistance where applicable. Repair services may also be available.

Refund

What is your refund policy?

Refunds are issued for defective, wrong, or unavailable products, as per our return policy.

 

How long does it take to receive a refund?

Refunds usually take 5–10 working days, depending on your bank or payment method.

 

Can I cancel my order for a refund?

You may cancel before dispatch for a full refund. After dispatch, return terms apply.

 

What if I received a damaged product?

Report within 24 hours with images/video. We will replace or refund after inspection.

 

Will shipping charges be refunded?

Shipping fees are refundable only if the return is due to our error (wrong or defective item).